iKydz Privacy Statement and Cookies Policy
The purpose of this Privacy Statement and Cookies Policy is to outline to you how we deal with any personal and non-personal data you provide to us by visiting this website. This Privacy Statement and Cookies Policy has been changed in order to be compliant with new EU privacy legislation that came into effect on the 25th of May 2018.
We at iKydz respect your right to privacy and comply with our obligations under the current data protection legislation. This Privacy Statement and Cookies Policy seeks to outline how we deal with any personal or non-personal data which you provide to us while visiting this website which also includes our on line store and any transaction made in that store. For the purposes of this Privacy Statement and Cookies Policy iKydz is the Data Controller as understood under the Data Protection Legislation.
Type of Information Collected
We retain two types of information:
1. Personal data
This data identifies you or can be used to identify you and would include your surname, first name, email address and possibly your telephone number and other information that could identify you (including information discoverable via access to your mobile device’s operating system) and other information including information that you submit to the site. When you browse our on line store, we also automatically receive your computer’s internet protocol (IP) address so that we can learn about your browser and operating system.
If you purchase product or services from our ecommerce site(s), we ask that you provide your name, email address, billing and shipping address, credit card information and any other information necessary to process the transaction. Your personal data is stored on a secure server behind a firewall. Your credit card data is processed by either Stripe or Paypal (depending on your choice of transaction). This data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Details of their privacy policies are available through their websites https://stripe.com/ie/privacy and https://www.paypal.com/ie/webapps/mpp/ua/privacy-full.
When purchasing you will be asked to give your explicit consent to receiving up to date news and special offers by way of opting in. If you do not explicitly opt in you will not receive any direct marketing material from us. If you do opt in such information will be provided by email or notification via your iKydz app. You may at any time opt out of this by contacting our support at firstname.lastname@example.org, or by unsubscribing using the unsubscribe instructions at the bottom of the email.
The collection of this data is only done if you voluntarily submit it to us for example where you purchase product or services from our online shop or contact us through our website or by telephone or by emailing us directly and where you provide your explicit informed consent to the processing of this data. You may also choose to receive information on our products and services and up to date news via our submission form by giving us your email. We may use one or more service providers to administer these messages. You may at any time chose to opt out of receiving these email messages.
2. Non Personal data
Like other websites when you browse the site, we collect statistical and other analytical information on an aggregate basis of all visitors to the site. Non-personal identification information may include the browser name, IP address, the type of device and technical information about Users means of connection to our website, such as the operating system and the Internet service providers utilised and other similar information, as well as tracking behaviour on what pages and products are viewed, added to cart and purchased.
Purposes for Which We Hold Information
Personal Data: We will process any personal data you provide to us for the following purposes:
- To respond to any comments/queries you submit to us and to communicate with you in relation to our Company;
- In the context of any purchase of our products or services and any required follow up such as warranty;
- To contact you in relation to our products and services or for promotions.
Non Personal Data: We use this data in an aggregate form to:
- Provide a better understanding of what technology is used to access the site and where our visitors come from;
- Learn more about the number of visitors to the site, visitor behaviours and traffic patterns on our site; and
- To help improve the navigation and design of the site and to ensure the content is relevant, up to date and useful to the visitors of the site.
We may obtain information about how you use the site. This is done using standard technology called a “cookie”. A cookie is a small data file that certain web sites write to your hard drive when you visit them. Cookies are widely used in order to make websites work, or work more efficiently. Some of the cookies used are essential for the site to work. A cookie file can contain information such as a user ID that the site uses to track the pages you have visited, but the only personal information a cookie can contain is information you supply yourself. A cookie cannot read data off your hard drive or read cookie files created by other sites.
By continuing to use our site, you accept the use of the cookies in accordance with this cookies policy. If you do not accept the uses of these cookies, please delete them as referred to above.
List of Cookies Used
Email newsletters related cookies: This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
Orders processing related cookies: This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
Forms related cookies: When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Site preferences cookies: In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Third Party Cookies
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price. These cookies may include WordPress logged-in cookies, used by WordPress to authenticate logged-in visitors and their behaviour on the website. They may also include Agile CRM cookies used by the Agile CRM plugin to identify and track visitors and their behaviour on the website and in email communications that we send.
Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.
We use the “visitor action pixels” from Facebook Inc (1 Hacker Way, Menlo Park, CA 94025, USA, or, if you are based in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”)) on our website.
This allows user behaviour to be tracked after they have been redirected to the provider’s website by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which is why we are informing you, based on our knowledge of the situation. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy, which can be viewed here: https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes.
The legal basis for the use of this service is Art. 6 paragraph 1 sentence 1 letter of GDPR. You can object to the collection of your data by Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads by contacting the following address: https://www.facebook.com/settings?tab=ads.
Facebook is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation:
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Instagram, LinkedIn, Pinterest and, Twitter will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
Personal and Non Personal Data Sharing and Disclosure
Your Personal Data is never shared or disclosed to third parties without your permission, except under conditions explained below.
- iKydz may send your Personal Data to other companies or people (third parties) under any of the following circumstances:
- When we have obtained your consent to share and/or disclose the information;
- When we need to share your information to provide the product or service you have requested;
- When you have told us to send the information to other individuals on your behalf for example a third party is required to fulfil a request you have made or contract that you have entered into.
Sharing and disclosure of Personal Data will also occur if we believe in good faith that we are required to do so in order to comply with any applicable law, a summons, search warrant, a court or regulatory order or other statutory instrument or to enforce our Terms and Conditions of Use.
We may provide Non-Personal Data to third parties, where such information is combined with similar information of other users of our site. An example of such data sharing and disclosure could be regarding the number of unique users who visit the site or the activities that visitors to our site engage in while on our Site. The companies or persons to whom this information is sent could include service providers, providers of advertising services, commercial partners, sponsors, researchers, web developers and other similar parties.
Purchase and Marketing Material
iKydz will obtain your consent when you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase. This consent is given by you as it is necessary to complete the specific purposes stated above.
If we ask you for personal data for the purpose of informing you about up to date news and special offers (marketing) which is separate from the purchase we will ask for your explicit consent based on an opt in box on our website. Our third party service provider MailChimp will only hold your emails in order to provide up to date news and special offers (marketing) if you have previously agreed to this. The opt in button is on the purchase transaction page and on our general submission/query page for those who have not made a purchase but would like to receive information. You will have to physically click the opt in button to receive such information. You may also at any time opt out of receiving any material. Before you opt in you will be informed that you may opt out at any time from this commitment.
As referred to above we collect both personal and non-personal data from your use of our website. Any personal data collected by us from you has a legal basis such as consent or when you enter into a contract with us to buy our product or services. Non personal data is also collected from casual browsers of our website which by its nature cannot identify you personally. If you are not happy about the collection of this non personal data please do not use our website.
Withdrawal of Consent
If you wish to withdraw consent to us processing and holding any personal data under any of the headings above at any time please contact us here or by post to iKydz Ltd, 1A Hume Centre, Hume Avenue, Park West Industrial Estate, Dublin, D12 C8C7, Ireland and please specify the nature of the processing and holding of personal data for which you want your consent to be withdrawn. This will help us deal with your request more efficiently and quickly. Thank you.
Third Party Sites and Social Media
Your personal data is held on secure servers hosted by our contracted hosting provider. If you provide us with your credit card information, this information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. The nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet. As a result, no data transmission over the Internet can be guaranteed to be 100% secure. However, we will take all reasonable steps (including appropriate technical and organisational measures) to protect your personal data in light of the state of present technological development.
Updating, Verifying and Deleting Personal Data
You may inform us of any changes in your personal data so that we can amend our records. We will update or delete your personal data as required. If you wish to find out what personal data we hold on you or to have your personal data updated, amended or removed please post your request to iKydz, 1A Hume Centre, Hume Avenue, Park West Industrial Estate, Dublin, D12 C8C7, Ireland. Please note that certain data is exempt from disclosure under data protection legislation including certain privileged and confidential information.
If you are not happy with how we implement our Privacy Statement you can contact us at the above address or you may contact the office of the Data Protection Commissioner at Data Protection Commissioner, Canal House, Station Road, Portarlington, Co. Laois, R32 AP23
Tel: + 353 (0) 761 104800
Age of Consent for access to the website (where applicable)
By using this site, you represent that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Changes to the Privacy Statement
iKydz may at any time amend or change this statement without notice in accordance with data protection legislation, so please review it frequently. Any modification to this statement will be posted on this site (www.iKydz.com) in order that you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
Effective as of 25.May.2018