Does iKydz slow my Internet speed?2019-06-25T17:27:17+00:00
  1. Home
  2. Knowledge Base
  3. Troubleshooting
  4. Does iKydz slow my Internet speed?
  1. Home
  2. Knowledge Base
  3. FAQs
  4. Does iKydz slow my Internet speed?

Does iKydz slow down my Internet speed?

The short answer is No.

iKydz cannot slow your Internet speeds. It is dependent on and mirrors the speed of your existing Internet connection.

If you think that you are experiencing some slowness on your network, then there might be a WiFi channel conflict. Your network environment can be a busy place when it comes to wireless broadband; there maybe many networks within your location using the same channels that can cause interference and slow down your internet speeds. You can always log in to your main router and make a change to the WiFi channel that it is using.

What can we do to help you?

The good news is that you can also easily change your iKydz Home or Pro to a channel that has minimum interference and bring your iKydz internet speed back to normal.

To change the WiFi channel on your iKydz Home or Pro unit, follow these instructions:

  1. Log in to your iKydz Customer Portal
  2. Click ‘My Account’
  3. Select the ‘iKydz Settings’ tab
  4. Change your WiFi channel – we suggest that you change to either 6 or 11, as these tend to be the least busy channels
  5. Click ‘Save Setting’

 

Do you want a little more information?

If you want to get a little more technical, you can use various third party programs to scan your network environment and see what WiFi channels are more commonly used in your neighbourhood. Examples of these programs are¬†Acrylic Home WiFi for Microsoft and NetSpot for Apple. Based on those results, you can then login to your main router’s customer portal and choose the channel that has the least interference. This information can also inform your choice of channels to apply to your iKydz unit.

Was this article helpful?

Related Articles