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FAQ'S

We’ve compiled a list of answers to common questions.

Tutorials

Step-by-step guides on how to register and how to use all of iKydz’ functionality.

Australia

1-300-282-597 70

Republic of Ireland

1850 945 011

United Kingdom

0345 193 0270

International

+353 21 423 3869

Contact iKydz For Support

Frequently Asked Questions

iKydz is available online and various retail outlets.

iKydz currently operates in 28 countries around the world including USA, Bolivia, United Kingdom, Netherlands, Pakistan, Ireland, Australia, Philippines, Argentina, Germany, Sweden and Denmark. Please note that we currently only have an English version of the app available.

This is a DNS issue. You will need to input the IP address of your ikydz unit. You can find this via your computer, connect to the iKydz network and follow these steps;

            For Mac,

  • Click on the Apple symbol / ‘System Preferences’ / ‘Network’
  • This will provide you with the IPV4 address needed to input in the DNS settings on your games console

For Windows,

  • Go to the windows search bar and type ‘ncpa.cpl’ and click enter.
  • Choose the network that you are connected to which should be iKydz
  • Then click ‘Details’
  • Use the IPV4 address to input into the DNS settings of your games console

This process should resolve the issue.

When this happens, you can try these couple of options;

  1. Power issue – There is a possibility that there is not enough power going to the iKydz unit or there is a fault in the USB Port of the router. Simply power the iKydz unit using a USB Adaptor plug. This should resolve the issue.
  2. Possible fault in the ethernet cable or LAN Port of the router – Try a different ethernet cable and also try a different LAN Port of the main router of the house. If the problem persists then you can contact us at support@ikydz.com

If you experience this issue, simply;

  • Go to your device settings
  • Add new network
  • Type in the IKYDZ ssid (iKydz network name)
  • Then choose security type WPA/WPA2….. and enter the iKydz network password

This will resolve the issue.

The iKydz Customer Portal is your own Accounts area and another secure location where you can manage many of the functions that you already have access to on the iKydz app, such as scheduling, blocking, restricting, etc. Plus you can remove a device from the app entirely (such as a TV or a parent’s device).

Yes. All iKydz blocklists are automatically updated daily. You do not have to do anything. We do it all for you.

No. iKydz is a separate, safe network servicing your children’s devices only. If a child attempts to tamper with or unplug the iKydz smart device, they will only succeed in disrupting their own internet access.

If all blocks and filters are applied to the highest level, there may be a slight slow down in the child’s internet speed however this is extremely minimal and your child will not even notice it. 

No. iKydz has been designed to work independently of the existing home network and will not affect the speed of any existing services including alarm system, TV service or IOT devices. iKydz connects to the ethernet port on your router and immediately creates an “IKYDZ safe network” to which your children’s devices connect. This network and the restrictions applied by the parent only affects the connected devices. We use the router purely to connect these devices to the internet when appropriate.

iKydz can manage any internet capable device including laptop or desktop computers (both PC and Mac), tablets, smart phones (iOS, Android, Windows), internet gaming devices such as Microsoft XBox© and Sony Playstation© or any Smart TV.

iKydz blocklists are identified sites which contain content relating to pornography, or other unsafe sites. Updates are provided by a third party service provider which in turn are delivered daily to your iKydz smart device.

You can control all your internet connected devices on your household broadband connection with one iKydz smart device and app. iKydz is compatible with any device – phones, tablets, PCs, laptops, smart TVs, and any other device that can be connected to your wifi network.

Reduce the risk of cyber-bullying, online grooming and access to unsafe and dangerous content by managing and controlling your kids’ devices.

Once your child’s device is connected to the iKydz home wifi network, all content is automatically filtered by Google Safe Search© , so your children are safe to search to the internet using Google, Bing, YouTube etc. Unlike other solutions, the iKydz SafeSearch is totally tamperproof and cannot be removed, so your kids are protected at source.

iKydz also provides parents with the ability to enable adult content blocking on individual devices. This is really important, because although SafeSearch prevents kids from accidentally seeing inappropriate content, it will not stop someone directly accessing adult content by typing a specific URL into their search bar, such as www.xxx.com. iKydz has the answer with its Adult Content blocklist, which is updated daily and which parents can apply to certain or all devices.

iKydz is a simple plug and play smart device that plugs into your existing router. This automatically creates a second, safe iKydz network for your kids. You download an easy-to-use app to your phone and now you can manage all the devices connected to your iKydz network.

iKydz allows you to create schedules for all or individual devices. As a rule of thumb, the ‘ON’ time is when you want the restriction to begin and the ‘OFF’ time is when you wish the restriction to be removed. These can be set for time of day and you can repeat for the days of the week.

A Schedule that, for example, you have set to restrict internet access or social media site access, might come into effect at 18:00 and be removed at 21:00 every Monday, Tuesday, Wednesday and Thursday. So, this Schedule will be ‘ON’ at 18:00 and ‘OFF’ at 21:00. So, between 18:00 and 21:00 any device that you have applied the Schedule to will have no internet access or no access to social media sites, depending on what you have set the Schedule to block.

Firstly, on the child’s device, select the network within WiFi settings. Select the option to ‘Forget this network‘. Once this is done, connect the child’s device to the iKydz wireless network now available in your home. As an additional step, it is recommended that you change the existing wireless password on your router, in case your child knows the password. Please note that you will need to change the password on your own devices once you have changed this, so that you can remain connected to your existing network. Please refer to our iKydz Tutorials section for further assistance.

Yes. All iKydz blocklists are automatically updated daily. You do not have to do anything. We do it all for you.

By default, iKydz uses Google Safe Search to stop inappropriate content being accidentally seen by children. This also causes YouTube searches to be quite restrictive, thereby excluding certain results that may appear quite innocent. iKydz has 2 features to ease the restrictions, if you want to use them.

  1. Disable Google Safe Search – this should only be used if you wish unrestricted search access to web content on the iKydz network.

  2. YouTube Content Filtering Grading – you can control the level of content filtering that is applied to each of your kids’ devices. These are:

    • Restrictive – this is the safest setting but may block out content that may appear harmless

    • Moderate – should only block explicit content – this is the setting we would recommend if you want your child to access some safe content

    • Unrestricted – allows access to all YouTube content.

      Note – YouTube Content Filtering will only work with Google Safe Search enabled.

These features can be accessed on the iKydz Customer Portal :

  • Google Safe Search can be enabled/disabled in the Account option

  • YouTube Content Filtering can be set in the Devices option – only at individual device level

The curious nature of our children can often provide them with snippets of information which could lead them to open up a browser and input a specific URL, for example www.xxx.com. Entering web addresses like this is a request to the internet to return a specific site and cannot be stopped by SafeSearch, as it is not a search. iKydz Adult Content block list is designed to stop this request getting a response from the internet. Combined with our integrated SafeSearch, this makes iKydz the best internet safety solution available today.

iKydz will enable you to manage up to 243 internet connected devices on your home network. In our experience, each home has an average of 7 to 8 children’s devices.

Yes, iKydz works with any router. This is one of the many reasons that makes iKydz unique in the marketplace.