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Republic of Ireland
0345 193 0270
+353 21 423 3869
Frequently Asked Questions
We’ve compiled a list of answers to common questions.
Where is iKydz available?
iKydz currently operates in 28 countries around the world including USA, Bolivia, United Kingdom, Netherlands, Pakistan, Ireland, Australia, Philippines, Argentina, Germany, Sweden and Denmark. Please note that we currently only have an English version of the app available.
What is the iKydz Customer Portal?
The iKydz Customer Portal is your own Accounts area and another secure location where you can manage many of the functions that you already have access to on the iKydz app, such as scheduling, blocking, restricting, etc. Plus you can remove a device from the app entirely (such as a TV or a parent’s device).
Are iKydz blocklists updated?
Yes. All iKydz blocklists are automatically updated daily. You do not have to do anything. We do it all for you.
How do Schedules work?
iKydz allows you to create schedules for all or individual devices. As a rule of thumb, the ‘ON’ time is when you want the restriction to begin and the ‘OFF’ time is when you wish the restriction to be removed. These can be set for time of day and you can repeat for the days of the week.
A Schedule that, for example, you have set to restrict internet access or social media site access, might come into effect at 18:00 and be removed at 21:00 every Monday, Tuesday, Wednesday and Thursday. So, this Schedule will be ‘ON’ at 18:00 and ‘OFF’ at 21:00. So, between 18:00 and 21:00 any device that you have applied the Schedule to will have no internet access or no access to social media sites, depending on what you have set the Schedule to block.
My child has an existing connection to my router – how do I stop this?
Firstly, on the child’s device, select the network within WiFi settings. Select the option to ‘Forget this network‘. Once this is done, connect the child’s device to the iKydz wireless network now available in your home. As an additional step, it is recommended that you change the existing wireless password on your router, in case your child knows the password. Please note that you will need to change the password on your own devices once you have changed this, so that you can remain connected to your existing network. Please refer to our iKydz Tutorials section for further assistance.
Will my child’s internet connection be slower?
If you as a parent/guardian have applied the higher level of content filtering (e.g. complete pornography blocking), then the connection may appear slightly slower. The reason for this is because the iKydz smart device is checking every web page for inappropriate content.
Can my children bypass iKydz?
No. iKydz is a separate, safe network servicing your children’s devices only. If a child attempts to tamper with or unplug the iKydz smart device, they will only succeed in disrupting their own internet access.
Will iKydz slow my internet connection?
No. iKydz has been designed to work independently of the existing home network and will not affect the speed of any existing services including alarm system, TV service or IOT devices. iKydz connects to the ethernet port on your router and immediately creates an “IKYDZ safe network” to which your children’s devices connect. This network and the restrictions applied by the parent only affects the connected devices. We use the router purely to connect these devices to the internet when appropriate.
What type of devices can iKydz manage?
iKydz can manage any internet capable device including laptop or desktop computers (both PC and Mac), tablets, smart phones (iOS, Android, Windows), internet gaming devices such as Microsoft XBox© and Sony Playstation© or any Smart TV.
What are iKydz Blocklists?
iKydz blocklists are identified sites which contain content relating to pornography, or other unsafe sites. Updates are provided by a third party service provider which in turn are delivered daily to your iKydz smart device.
Content Filtering is too restrictive?
By default, iKydz uses Google Safe Search to stop inappropriate content being accidentally seen by children. This also causes YouTube searches to be quite restrictive, thereby excluding certain results that may appear quite innocent. iKydz has 2 features to ease the restrictions, if you want to use them.
- Disable Google Safe Search – this should only be used if you wish unrestricted search access to web content on the iKydz network.
- YouTube Content Filtering Grading – you can control the level of content filtering that is applied to each of your kids’ devices. These are:
- Restrictive – this is the safest setting but may block out content that may appear harmless
- Moderate – should only block explicit content – this is the setting we would recommend if you want your child to access some safe content
- Unrestricted – allows access to all YouTube content.
Note – YouTube Content Filtering will only work with Google Safe Search enabled.
These features can be accessed on the iKydz Customer Portal :
- Google Safe Search can be enabled/disabled in the Account option
- YouTube Content Filtering can be set in the Devices option – only at individual device level
Why should I enable Adult Content Blocking?
The curious nature of our children can often provide them with snippets of information which could lead them to open up a browser and input a specific URL, for example www.xxx.com. Entering web addresses like this is a request to the internet to return a specific site and cannot be stopped by SafeSearch, as it is not a search. iKydz Adult Content block list is designed to stop this request getting a response from the internet. Combined with our integrated SafeSearch, this makes iKydz the best internet safety solution available today.
How many devices can iKydz manage?
iKydz will enable you to manage up to 243 internet connected devices on your home network. In our experience, each home has an average of 7 to 8 children’s devices.
Will iKydz work with any router?
Yes, iKydz works with any router. This is one of the many reasons that makes iKydz unique in the marketplace.
How does iKydz work?
iKydz is a simple plug and play smart device that plugs into your existing router. This automatically creates a second, safe iKydz network for your kids. You download an easy-to-use app to your phone and now you can manage all the devices connected to your iKydz network.
What is so special about iKydz?
You can control all your internet connected devices on your household broadband connection with one iKydz smart device and app. iKydz is compatible with any device – phones, tablets, PCs, laptops, smart TVs, and any other device that can be connected to your wifi network.
Reduce the risk of cyber-bullying, online grooming and access to unsafe and dangerous content by managing and controlling your kids’ devices.
What is Safe Search and Content Blocking
Once your child’s device is connected to the iKydz home wifi network, all content is automatically filtered by Google Safe Search© , so your children are safe to search to the internet using Google, Bing, YouTube etc. Unlike other solutions, the iKydz SafeSearch is totally tamperproof and cannot be removed, so your kids are protected at source.
iKydz also provides parents with the ability to enable adult content blocking on individual devices. This is really important, because although SafeSearch prevents kids from accidentally seeing inappropriate content, it will not stop someone directly accessing adult content by typing a specific URL into their search bar, such as www.xxx.com. iKydz has the answer with its Adult Content blocklist, which is updated daily and which parents can apply to certain or all devices.